Logistics Customer Support Specialist

Americold Logistics, LLC.; Oldmans Township (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) with match

FSA

Life Insurance

Paid Time Off

Job summary

Americold Logistics, LLC. is seeking a Customer Service Representative at the Bridgeton, NJ location to respond to customer inquiries and process work orders.

You will act as a liaison between customers and internal teams to support account administration, invoicing, and order processing with accuracy. The role emphasizes friendly, professional communication, documentation, and timely solutions, while occasionally traveling for business.

Qualifications

• High school diploma or GED required.
• 0 years of experience required in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Clear communication

Problem resolution

Typing / Data entry

Education

High school diploma or GED

Tools

Warehouse Management System

Microsoft Office

Desktop computers

Job description

Americold Logistics, LLC. is seeking a Customer Service Representative at the Bridgeton, NJ location to respond to customer inquiries and process work orders.

You will act as a liaison between customers and internal teams to support account administration, invoicing, and order processing with accuracy. The role emphasizes friendly, professional communication, documentation, and timely solutions, while occasionally traveling for business.