Customer Experience Specialist - Cold Chain Logistics

Americold Logistics, LLC.; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Americold Logistics, LLC. is seeking a customer service/clerical professional to respond to inquiries and complaints regarding work orders, shipments, and inventory counts.

You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing while providing essential clerical support. The role requires a high school diploma or GED and strong communication, data entry, and typing skills.

Qualifications

• High school diploma or GED required.
• 0 years experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members, written and verbal.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.

Skills

Customer service

Data entry

Typing

Verbal communication

Written communication

Office software

Education

High school diploma or GED

Tools

WMS

Microsoft Office

Invoicing software

Job description

Americold Logistics, LLC. is seeking a customer service/clerical professional to respond to inquiries and complaints regarding work orders, shipments, and inventory counts.

You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing while providing essential clerical support. The role requires a high school diploma or GED and strong communication, data entry, and typing skills.