Customer Service & Order Coordination Specialist

Americold Logistics, LLC.; Bridgeton (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Americold Logistics, LLC. is seeking a detail-oriented customer service/clerical associate in Bridgeton, NJ to handle inquiries, process work orders, and maintain accurate inventory records.

You will coordinate with internal teams on invoicing, scheduling, and order processing while providing clerical support and ensuring high-quality service. Travel may be required for business purposes.

Qualifications

• High school diploma or GED required.
• Minimum 0 years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Clear communication

Typing & data entry

Customer service

Problem solving

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Americold Logistics, LLC. is seeking a detail-oriented customer service/clerical associate in Bridgeton, NJ to handle inquiries, process work orders, and maintain accurate inventory records.

You will coordinate with internal teams on invoicing, scheduling, and order processing while providing clerical support and ensuring high-quality service. Travel may be required for business purposes.