Logistics Customer Service Specialist

APM Terminals; Edison (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Performance Team in Edison, New Jersey, is seeking a Customer Service Representative to be the primary contact for customers throughout transportation and logistics. You will manage inquiries, coordinate shipment activities, resolve issues, and ensure timely communication between customers, carriers, terminals, and internal teams.

The role requires 1–3 years in customer service, strong communication and organizational skills, and proficiency with Microsoft Office.

Qualifications

• 1–3 years of customer service experience, preferably in logistics, transportation, or supply chain operation.
• Strong communication, problem-solving, and organizational skills.
• Proficiency with Microsoft Office Suite including Excel and Outlook.

Responsibilities

• Serve as a primary point of contact for customer inquiries regarding shipments, deliveries, and transportation services.
• Respond to customer requests via phone, email, and internal platforms in a professional and timely manner.
• Provide shipment status updates and assist customers with tracking freight and delivery schedules.
• Support the processing of customer orders, service requests, and transportation documentation.
• Coordinate with operations, dispatch, warehouse, and transportation teams to ensure customer needs are met.
• Escalate service issues and exceptions to appropriate teams while maintaining clear communication with customers.
• Maintain accurate records of customer interactions, shipment information, and service activities.
• Assist with resolving delivery issues, appointment scheduling, and customer concerns.
• Support daily administrative tasks and data entry within company systems.
• Contribute to a positive customer experience by building strong relationships through effective communication and problem-solving

Skills

Customer service

Communication

Organizational skills

Tools

Microsoft Excel

Microsoft Outlook

CRM/ERP systems

Job description

Performance Team in Edison, New Jersey, is seeking a Customer Service Representative to be the primary contact for customers throughout transportation and logistics. You will manage inquiries, coordinate shipment activities, resolve issues, and ensure timely communication between customers, carriers, terminals, and internal teams.

The role requires 1–3 years in customer service, strong communication and organizational skills, and proficiency with Microsoft Office.