Customer Service Rep – Dispatch - Edison, NJ

VetJobs; Edison (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work environment

Bonus incentive plan

Comprehensive benefits

Job summary

VetJobs in Edison, NJ seeks a Customer Service Rep – Dispatch to support day-to-day logistics operations. You will manage inquiries, orders, and shipment documentation, coordinating with transport providers to ensure timely movement of goods and accurate documentation.

The role emphasizes attention to detail, timely communication, and a proactive approach to resolving issues. On-site position with a hybrid work environment possible depending on team needs.

Qualifications

• Bachelor’s degree preferred; 3+ years in shipping/logistics.
• Experience with container drayage/port operations preferred.
• Experience using transportation management systems.
• Proficient in Microsoft Office, especially Excel.
• Strong attention to detail and ability to meet deadlines.
• Good communication and data-entry skills.

Responsibilities

• Provide administrative support for customer service channels (phone, email, chat).
• Process inquiries, orders, and service requests; manage shipments.
• Coordinate with transportation providers to move shipments.
• Review orders and shipping documents for accuracy and timing.
• Prepare invoices and handle vendor invoices; process claims as needed.
• Ensure service standards and process improvements across the supply chain.

Skills

Shipping/logistics experience

MS Excel

Attention to detail

Deadline prioritization

Customer service

Communication

Education

Bachelor's degree

Tools

Transportation Management System

Job description

Minimum Education Required: Bachelors

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Purpose

As Customer Service Rep – Dispatch at Hillebrand Gori, you will provide day-to-day administrative and customer service support for transportation and logistics operations by managing customer inquiries, processing orders and shipment documentation, coordinating with transportation providers, monitoring shipment movement, resolving service issues, and ensuring timely and accurate execution of supply chain activities, all in line with business strategy and financial objectives, Group guidelines and policies. You will work closely with internal teams (operations, sales, and procurement) and external partners (customers) to produce and deliver market competitive rates, quickly and efficiently to our customer base.

Key Responsibilities

• Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service.
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging.
• Provide product/ service-related information to respond to customer inquiries.
• Perform generally repetitive routine tasks such as data gathering, entering and validation.
• Coordinating transportation providers to ensure prompt and proper movement of shipments.
• Responding to customer inquiries and referring clients to the proper channels.
• Reviewing purchase orders and shipping documents to ensure accuracy.
• Making special shipping arrangements as necessary.
• Tracking and fixing shipping errors.
• Preparing bills and invoices.
• Processing vendors invoices.
• Handling customer claims.
• Ensuring that the quality of all services provided meets the required standards.
• Developing processes that make the supply chain more efficient and organized.
• Coordinate with other departments, as needed.
• Ensure regionally led offices and sales managers take action on critical order conditions.

Qualifications

• Bachelor's degree preferred.
• Strongly preferred: 3+ years in shipping/logistics/supply chain management industry/transportation.
• Preferred: container drayage/port experience.
• Preferred: experience using transportation management systems.
• Attention to detail.
• Ability to prioritize and meet deadlines.
• Proficiency in Microsoft Office. Advanced-level Excel knowledge.
• Physical ability to: communicate clearly and accurately, operate a computer and other office equipment

Personal Attributes

• Action-oriented
• Collaborative
• Effective communication
• Resourcefulness
• Results driven
• Adaptable and quick to learn
• Comfortable in a fast-paced environment

You’ll Be Rewarded In Many Ways, Such As

Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.

Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match.

Enjoy a hybrid work environment.

Pay range: $50,000-65,000 total compensation, based on experience.

City

Edison

State

New Jersey

Job Category

Customer Service

Job Code

Operations_ Specialist

Affiliate Sponsor

DHL

Salary Range

$45,000-$60,000