Logistics Customer Service Specialist

CJ Logistics America; Wilmer (TX); Presencial; USD 29 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision, life, and(dis

Disability insurance

401(k) retirement savings

Paid time off

Tuition assistance

Early access to earned wages

High performance culture with a contin

Resumo da oferta

CJ Logistics America is hiring a Customer Service Representative (CSR) to serve as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. You will manage communications, schedules, and paperwork, and support both shipping and receiving operations in a fast-paced warehouse environment.

The role requires 1–2 years of related experience, proficiency with Microsoft Office, and strong attention to detail.

Qualificações

• High School Diploma or GED or equivalent experience.
• 1–2 years of related work experience.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic math and reading skills.
• Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment.
• Effective problem‑solving and interpersonal skills.

Responsabilidades

• Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.
• Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
• Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.
• Process and maintain inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
• Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error‑free.
• Assign dock doors and update door and yard reports for trailer inventory.
• Sign drivers in and out, verifying identification and paperwork accuracy.
• Reconcile inbound shipments with packing slips and manage drop lot activities.
• Process and schedule all carrier appointments.
• Support shipping and receiving functions as needed, demonstrating flexibility across the team.
• Report errors or discrepancies to leadership to ensure accuracy and compliance.

Conhecimentos

Customer service

Communication

Multitasking

Problem solving

Interpersonal skills

MS Office

Formação académica

High School Diploma or GED

Ferramentas

WMS

AS400

Logistics software

Descrição da oferta de emprego

CJ Logistics America is hiring a Customer Service Representative (CSR) to serve as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. You will manage communications, schedules, and paperwork, and support both shipping and receiving operations in a fast-paced warehouse environment.

The role requires 1–2 years of related experience, proficiency with Microsoft Office, and strong attention to detail.