Logistics Customer Service Pro | Flexible Schedule

A.P. Moller - Maersk; Edison (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Performance Team is hiring a Customer Service Representative to serve as the primary contact for customers throughout the transportation and logistics process. You will manage inquiries, coordinate shipments, and ensure accurate communication between customers, carriers, terminals, and internal teams.

The ideal candidate has 1–3 years in customer service within logistics, strong communication, and proficiency with Microsoft Office.

Qualifications

• 1-3 years of customer service experience, preferably in logistics, transportation, or supply chain operation.
• Strong communication, problem-solving, and organizational skills.
• High proficiency with Microsoft Office Suite, including Excel and Outlook.
• Experience working with transportation, customer service, or operational systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customer inquiries regarding shipments, deliveries, and transportation services.
• Respond to customer requests via phone, email, and internal platforms in a professional and timely manner.
• Provide shipment status updates and assist customers with tracking freight and delivery schedules.
• Support processing of customer orders, service requests, and transportation documentation.
• Coordinate with operations, dispatch, warehouse, and transportation teams to meet customer needs.
• Escalate service issues and communicate clearly with customers.

Skills

Customer service

Communication

Multi-tasking

Excel

Logistics systems

Tools

Microsoft Office

Job description

Performance Team is hiring a Customer Service Representative to serve as the primary contact for customers throughout the transportation and logistics process. You will manage inquiries, coordinate shipments, and ensure accurate communication between customers, carriers, terminals, and internal teams.

The ideal candidate has 1–3 years in customer service within logistics, strong communication, and proficiency with Microsoft Office.