Shipping & Distribution Customer Service Specialist

NFI Industries; Edison (NJ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Paid Parental Leave

Wellness Program

Life Insurance

Job summary

NFI Industries in Edison, NJ is seeking a Distribution Customer Service Representative to handle customer inquiries, process orders, and manage receipts in a prompt, courteous manner. You will also route calls, greet visitors, and assist the Office Manager with clerical duties.

Responsibilities include communicating with customers, processing orders, generating stock reports, and coordinating last-minute shipping. Strong MS Office skills and excellent communication are essential.

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed.

Responsibilities

• Interacts with customers by responding to inquiries and complaints concerning work orders, invoices, shipments, and inventory in a courteous and effective manner.
• Processes and inputs all customer orders.
• Produces stock reports to check product availability.
• Prepares all paperwork and information required for customer work orders.
• Coordinates special and last-minute shipping requests with Traffic and Operations, expediting orders as needed.
• Provides follow up with other departments to ensure service standards are met.
• Assures proper invoicing of accounts by verifying invoices.
• Prepares shipping and tracing information for customers as required.
• Maintains damage records and back order logs.
• Communicates customer feedback to management including dissatisfaction signals.
• Acts as liaison between the warehouse and customer regarding invoicing and credit changes.
• Oversees all paperwork associated with orders and maintains files.
• Maintains current procedure manual detailing processing requirements for each account.

Skills

Excellent communication

Excellent customer service

Typing

10-key

Education

HS diploma or equivalent

Tools

MS Office

Shipping software (UPS, FedEx)

Job description

NFI Industries in Edison, NJ is seeking a Distribution Customer Service Representative to handle customer inquiries, process orders, and manage receipts in a prompt, courteous manner. You will also route calls, greet visitors, and assist the Office Manager with clerical duties.

Responsibilities include communicating with customers, processing orders, generating stock reports, and coordinating last-minute shipping. Strong MS Office skills and excellent communication are essential.