Afternoon Logistics Support and Customer Care Specialist

Saia, Inc.; Dothan (AL); Vor Ort; USD 29.000 - 34.000; Vollzeit

Zusammenfassung

Saia is seeking a detail-oriented clerical and customer service assistant to support terminal operations and ensure accurate shipment documentation. You will handle paperwork, data entry, and communications with drivers and customers, contributing to smooth daily operations.

The role requires strong English communication, basic Microsoft Office skills, and a willingness to work in a fast-paced logistics environment.

Qualifikationen

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform duties and complete documents.

Aufgaben

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers with operations staff.
• Assists drivers for the line haul department and supports internal/external stakeholders.
• Identifies paperwork or process issues and escalates to prevent delays.

Kenntnisse

Customer service

MS Office

Ausbildung

High school diploma or GED

Jobbeschreibung

Saia is seeking a detail-oriented clerical and customer service assistant to support terminal operations and ensure accurate shipment documentation. You will handle paperwork, data entry, and communications with drivers and customers, contributing to smooth daily operations.

The role requires strong English communication, basic Microsoft Office skills, and a willingness to work in a fast-paced logistics environment.