Logistics Customer Support Specialist II

Saia Sales; Maryland; On-site; USD 31,000 - 37,000; Full time

Job summary

Saia is a logistics and transportation company seeking a staff member to provide customer and terminal operations support. You will manage communications and coordinate service activities to strengthen customer relationships and improve efficiency.

The role involves handling calls and emails, scheduling, coordinating with terminal operations, and supporting billing and data entry while maintaining accurate records. This fast-paced office position may require extended hours during peak periods.

Qualifications

• Must have high school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform job duties and complete documents.
• 2+ years of transportation, customer service, or related experience.
• Working knowledge of Microsoft Office preferred.

Responsibilities

• Handle inbound calls and emails, schedule appointments, and address inquiries on orders and deliveries.
• Coordinate with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirm delivery availability with dispatch and resolve scheduling conflicts.
• Prepare and review dispatch paperwork for accuracy and completeness.
• Support billing and data entry while maintaining terminal records.
• Conduct driver check-ins to verify delivery performance and address service issues.
• Respond to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitor service activities, identify potential problems, and take corrective action to maintain quality.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is a logistics and transportation company seeking a staff member to provide customer and terminal operations support. You will manage communications and coordinate service activities to strengthen customer relationships and improve efficiency.

The role involves handling calls and emails, scheduling, coordinating with terminal operations, and supporting billing and data entry while maintaining accurate records. This fast-paced office position may require extended hours during peak periods.