Logistics Customer Support Specialist — Flexible Shifts

XPO; Manheim (PA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

PTO 13 days first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO is hiring a Customer Service Representative in the United States. The role focuses on assisting customers with inquiries, tracing shipments, calculating quotes, and resolving billing questions from a busy shipping environment.

Ideal candidates have 2 years’ customer service experience, strong Office skills, and can work days, evenings, nights or weekends on a rotating schedule. Full health, life, and disability insurance are provided from day one, plus PTO, holidays and a 401(k) with company

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Shift flexibility

Tools

Microsoft Office

Job description

XPO is hiring a Customer Service Representative in the United States. The role focuses on assisting customers with inquiries, tracing shipments, calculating quotes, and resolving billing questions from a busy shipping environment.

Ideal candidates have 2 years’ customer service experience, strong Office skills, and can work days, evenings, nights or weekends on a rotating schedule. Full health, life, and disability insurance are provided from day one, plus PTO, holidays and a 401(k) with company