Customer Service Pro: Shipments, Billing & Support

XPO; Lawrenceville (GA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance from day one

Life and disability insurance

PTO 13 days first year

9 holidays

401(k) with company match

Education assistance

Job summary

XPO is seeking a Customer Service Representative to support shipments, provide rate quotes, resolve documentation issues and respond to customer inquiries on a fast-paced dockside team. The role requires 2 years of customer service experience, strong computer and 10-key skills, and familiarity with Microsoft Office, with shifts including days, evenings, nights and weekends.

XPO offers health insurance from day one, life and disability coverages, PTO, holidays, a 401(k) match and education

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Skills

Customer service

Typing

10-key skills

MS Office

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative to support shipments, provide rate quotes, resolve documentation issues and respond to customer inquiries on a fast-paced dockside team. The role requires 2 years of customer service experience, strong computer and 10-key skills, and familiarity with Microsoft Office, with shifts including days, evenings, nights and weekends.

XPO offers health insurance from day one, life and disability coverages, PTO, holidays, a 401(k) match and education