Logistics Customer Service Specialist (Flexible Shifts)

XPO; Dayton (OH); On-site; USD 30,000 - 33,000; Full time

Job summary

XPO is seeking a Customer Service Representative in Dayton, Ohio. The role focuses on billing shipments, resolving documentation issues, assisting customers with inquiries such as tracing shipments and rate quotes, and performing general clerical duties on a day-to-day basis.

The position requires 2 years of customer service experience, strong computer and typing skills, and proficiency with Microsoft Office.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short, and damaged freight and related documentation for customer resolution

Skills

Customer service

Typing (10-key)

Tools

Microsoft Office

Job description

XPO is seeking a Customer Service Representative in Dayton, Ohio. The role focuses on billing shipments, resolving documentation issues, assisting customers with inquiries such as tracing shipments and rate quotes, and performing general clerical duties on a day-to-day basis.

The position requires 2 years of customer service experience, strong computer and typing skills, and proficiency with Microsoft Office.