Full-Time Shipping & Billing Customer Service Pro

XPO, Inc.; Plainfield (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full health insurance on day one

Life and disability insurance

13 days PTO first year

9 paid company holidays

401(k) with company match

Education assistance

Job summary

XPO, Inc. in Plainfield, IN is seeking a Customer Service Representative (Full-Time) to handle inquiries, billing questions and shipment tracing on a fast-paced docked environment. You will bill shipments, resolve documentation issues and support customers with rate quotes under tariffs and pricing agreements.

The role requires 2 years of customer service experience, strong MS Office skills, and flexibility to work days, evenings, nights, and weekends. Comprehensive benefits apply from day one.

Qualifications

• 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights and weekends.
• Preferred: Transportation experience.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Shift flexibility

Transportation experience

Verbal and written communication

Tools

Microsoft Office

Job description

XPO, Inc. in Plainfield, IN is seeking a Customer Service Representative (Full-Time) to handle inquiries, billing questions and shipment tracing on a fast-paced docked environment. You will bill shipments, resolve documentation issues and support customers with rate quotes under tariffs and pricing agreements.

The role requires 2 years of customer service experience, strong MS Office skills, and flexibility to work days, evenings, nights, and weekends. Comprehensive benefits apply from day one.