Logistics Customer Service & Dispatch Specialist

TLI - Transco Lines, Inc.; Kansas City (KS); On-site; USD 32,000 - 40,000; Full time

Job summary

Transco Lines, Inc. is seeking a Customer Service Representative to interview customers and record interview information into the computer for service purposes.

The role involves phone and email communication to ensure timely responses, checking order entries for accuracy, and updating orders with rates as loads are tendered. Key duties include updating the TMW system with appointment information, notifying customers of deliveries, and coordinating with Safety/HR on damaged freight issues.

Qualifications

• Ability to read and interpret basic documents and instructions.
• Proficient in written and verbal communication.
• Willingness to learn company procedures and software.

Responsibilities

• Communicate by phone and email to ensure timely and effective response.
• Check order entries for accuracy and update orders with rates.
• Make appointments as loads are tendered.
• Update TMW with appointment information.
• Notify customer locations of upcoming deliveries.
• Manage damaged freight issues in coordination with Safety/HR and the customer.

Skills

Phone & Email Communication

Customer Service

Attention to Detail

Teamwork

Education

High school diploma or GED

Tools

TMW

Job description

Transco Lines, Inc. is seeking a Customer Service Representative to interview customers and record interview information into the computer for service purposes.

The role involves phone and email communication to ensure timely responses, checking order entries for accuracy, and updating orders with rates as loads are tendered. Key duties include updating the TMW system with appointment information, notifying customers of deliveries, and coordinating with Safety/HR on damaged freight issues.