Customer Service Representative

Cowan Systems, LLC; Mechanicsburg (Cumberland County); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Job summary

Cowan Systems, LLC in Mechanicsburg is seeking a Customer Service Representative to provide essential support across departments. This role is crucial for operational success, handling various customer interactions including order and data entry.

The ideal candidate will possess excellent communication skills, be detail-oriented, and have a background in transportation or logistics.

Benefits include hourly pay between $18-$20 and comprehensive medical, vision, and dental coverage.

Qualifications

• Ability to work independently and professionally in a team-based environment.
• Extremely organized and detail oriented.
• Previous transportation and/or logistics experience preferred.

Responsibilities

• Provide Customer Service support, including order entry and data entry.
• Track loads and assist fleet managers.
• Correspond with customers via email and phone.

Skills

Exceptional customer service skills

Strong communication skills

Organizational skills

Multitasking ability

Problem solving skills

Tools

Microsoft Office (Word, Outlook, Excel)

Transportation platforms (TMW, McCloud)

Job description

Customer Service Representative

The Customer Service Representative performs in a customer service and general administrative capacity for all departments in the operation. This role is key to the continued operational success and provides overall support to the Operations teams, Terminals, and Sales.

Duties and Responsibilities

• Provide Customer Service support to include order entry and data entry, setting customer delivery appointments via various customer web portal accounts, emails, and phone calls.
• Correspond with customers via email, tracking of loads.
• Accept or reject loads based on the operations' capacity to cover.
• Track loads, assist fleet managers with outstanding loads that may cause detentions and assessorial charges, and provide updates in TMW; this includes checking boards periodically for missed loads.
• Assist Operations with daily tasks to support customer needs.
• Request initial accessorial charges with customers.
• Scan and index paperwork (manifest, bill of ladings, and associated receipts) sent via email; may need to reach out to shippers or consignees for paperwork.
• Alert upper management and Sales if a decline in loads for customers is observed or if a customer needs additional attention due to problems or changes.

Skills & Requirements

• Ability to work independently and professionally in a team-based environment.
• Extremely organized and detail oriented.
• Exceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methods.
• Strong communication (both verbal and written), problem solving, & decision-making skills.
• Ability to multitask and organize information to accurately update team on current account status and information.
• Previous transportation and/or logistics experience preferred.
• Experience with transportation platforms (TMW, McCloud) is a plus.
• Utilization of Microsoft Office (Word, Outlook, and Excel) on a daily basis.

Employee Benefits

• Hourly rate: $18-$20 per hour (depending on knowledge & experience).
• Full benefits - Medical, Vision, and Dental.