Logistics Customer Service Specialist

The Home Depot; Frederick (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities include handling orders, delivery status, questions via phone and email, and coordinating with installation services. Strong communication and organizational skills are essential in this fast-paced role.

Qualifications

• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).

Responsibilities

• Provide customers with accurate information regarding their orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
• Ensure customers are satisfied with their delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Communication

Interpersonal skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. You will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities include handling orders, delivery status, questions via phone and email, and coordinating with installation services. Strong communication and organizational skills are essential in this fast-paced role.