Logistics Customer Service Specialist

Temco Logistics LLC; Rutherford (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. The role emphasizes accurate information on orders, delivery status, and product details.

The successful candidate will have strong communication, organizational skills, and a detail-oriented approach to deliver exceptional service in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Provide customers with order status, delivery information, and product details.
• Answer calls and emails promptly; address questions and requests.
• Follow up to ensure satisfaction with delivery and installation.
• Resolve issues and escalate when necessary.
• Track delivery schedules and provide real-time updates.
• Maintain knowledge of Temco Logistics products and services.
• Assist with office supply orders and inventory as needed.
• Prepare reports, presentations, and proposals as assigned.
• Collaborate with other departments to ensure smooth operations.

Skills

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. The role emphasizes accurate information on orders, delivery status, and product details.

The successful candidate will have strong communication, organizational skills, and a detail-oriented approach to deliver exceptional service in a fast-paced logistics environment.