Logistics Dispatch & Customer Service Specialist

Imc Companies Llc; Charlotte (NC); On-site; USD 32,000 - 43,000; Full time

Job summary

IMC Companies LLC in Charlotte, NC is seeking a Customer Service Representative for a full-time on-site role. You will communicate delivery needs, quote rates, and coordinate with dispatchers to ensure timely service.

Responsibilities include scheduling orders, entering data, tracking shipments, preparing reports, and supporting rail billing and customs validations as needed. Strong communication and organizational skills are required to succeed in a fast-paced environment.

Qualifications

• Experience in logistics or transportation customer service preferred.
• Ability to schedule deliveries, enter orders and communicate with dispatch.
• Familiarity with rail billing or customs is a plus.

Responsibilities

• Receives/schedules all delivery orders and uses independent judgment when relating requests to dispatch.
• Enters all orders into computer for dispatch using transportation systems.
• Ensures rail billing is in place before containers are delivered to railroad and validates in-bond documentation with US customs when needed.
• Verifies bookings are released at depots for export moves and traces import containers on the rail to ensure delivery by last free day.
• Prepares customer reports and tracking/tracing such as MDR, CNI, Daily Activity, and Dispatch Status.

Skills

Customer service

Communication

Data entry

Multitasking

Organizational skills

Tools

Dispatch software

CRM software

Job description

IMC Companies LLC in Charlotte, NC is seeking a Customer Service Representative for a full-time on-site role. You will communicate delivery needs, quote rates, and coordinate with dispatchers to ensure timely service.

Responsibilities include scheduling orders, entering data, tracking shipments, preparing reports, and supporting rail billing and customs validations as needed. Strong communication and organizational skills are required to succeed in a fast-paced environment.