Customer Service Representative (Part-Time) - Afternoon Shift

XPO; Central City (KY); On-site; USD 25,000 - 36,000; Full time

Job summary

XPO is hiring a Customer Service Representative in Kentucky to support shipments, billing and inquiries in a fast-paced dock-side environment. You will use MS Office, manage data entry, and respond to customer questions with accuracy and courtesy.

Daily tasks include billing, tracing shipments, quoting rates, resolving documentation issues, and handling over/short/damaged freight to drive timely resolutions.

Qualifications

• 2 years of customer service experience.
• Proficient in MS Office and typing with 10-key skills.
• Experience with Microsoft Office.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

10-key

Computer skills

Shift flexibility

Verbal and written communication

Tools

Microsoft Office

Job description

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience


• Strong computer, typing and 10-key skills


• Experience with Microsoft Office


• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Pay starts at $22.10


• Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements


• Recognize and resolve documentation errors


• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions


• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing


• Process over, short, and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .