Logistics Customer Relations Specialist

Forward Air Corporation; Baltimore (MD); On-site; USD 23,866 - 33,992; Full time

Job summary

Forward Air Corporation is seeking a Customer Relations Coordinator for our on-site team in Baltimore. You will serve as the main contact for customers, carriers, and drivers, handling shipment tracking, documentation, and routine inquiries.

The role includes front-line customer service, data entry, scheduling, and basic billing support, with compensation at $21.00 per hour. Monday–Friday, 8am–5pm, on-site work required.

Qualifications

• High School Diploma or GED required; undergraduate degree preferred.
• Previous experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail with the ability to follow established processes consistently.
• Clear, professional written and verbal communication skills with a customer-focused approach.
• Ability to work collaboratively in a fast-paced, team-oriented, on-site environment.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills, bills of lading, labels, and proof of delivery.

Skills

Customer service

Administrative support

Attention to detail

Communication skills

Team oriented

Education

High School Diploma or GED

Undergraduate degree (preferred)

Tools

Windows

Microsoft Office 365

Outlook

Excel

PowerPoint

Teams

Zoom

Webex

Job description

Forward Air Corporation is seeking a Customer Relations Coordinator for our on-site team in Baltimore. You will serve as the main contact for customers, carriers, and drivers, handling shipment tracking, documentation, and routine inquiries.

The role includes front-line customer service, data entry, scheduling, and basic billing support, with compensation at $21.00 per hour. Monday–Friday, 8am–5pm, on-site work required.