Senior Logistics & Customer Ops Specialist

Forward Air Corp.; Des Plaines (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings plan with employer match

Generous Paid Time Off (PTO)

Job summary

Forward Air Corp. is seeking a Customer Relations Specialist/Operations Agent to provide advanced customer service and operational coordination. You will manage escalated customer needs and oversee shipment coordination, ensuring accuracy and compliance.

The ideal candidate should have strong problem-solving skills and the ability to work independently in a fast-paced environment. This position offers a competitive salary and a collaborative work culture.

Qualifications

• High School Diploma or GED equivalent required; undergraduate degree from an accredited college or university preferred.
• Progressive experience in customer relations, logistics, transportation, or operational support roles with increasing responsibility.
• Strong organizational, analytical, and problem-solving skills with the ability to manage competing priorities independently.

Responsibilities

• Serve as a senior point of contact for customers, carriers, drivers, and internal teams.
• Oversee and coordinate shipment activity from order entry through delivery.
• Review, validate, and approve shipping documentation.

Skills

Organizational skills

Analytical skills

Customer service

Communication

Education

High School Diploma or GED

Undergraduate degree preferred

Tools

Microsoft O365

Web conferencing tools

Job description

Forward Air Corp. is seeking a Customer Relations Specialist/Operations Agent to provide advanced customer service and operational coordination. You will manage escalated customer needs and oversee shipment coordination, ensuring accuracy and compliance.

The ideal candidate should have strong problem-solving skills and the ability to work independently in a fast-paced environment. This position offers a competitive salary and a collaborative work culture.