On-Site Logistics & Customer Care Coordinator

Forward Air Corp.; Phoenix (AZ); On-site; USD 41,000 - 43,000; Full time

Job summary

Forward Air Corp. is seeking a Customer Relations Coordinator to provide frontline administrative and customer service support for shipment processing, documentation, and communication across multimodal networks at our Phoenix facility.

You will be the primary contact for customers, carriers, drivers, and internal teams, handling data entry, shipment tracking, scheduling, and billing tasks to ensure timely, accurate updates and smooth freight movement.

Qualifications

• Education: High School Diploma or GED; undergraduate degree preferred.
• Experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail and ability to follow established processes.
• Clear, professional written and verbal communication with a customer-focused approach.
• On-site work in this posting; ability to commute to site.
• Proficient with Windows, Microsoft 365 apps, and web conferencing tools.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in-person interactions.
• Provide front-line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills (AWBs), bills of lading, labels, and POD.
• Support terminal or site activities as needed, including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing support tasks, including invoice preparation, verification, and reconciliation.
• Maintain organized and compliant electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely movement of freight.
• Identify routine service issues or delays and escalation them to operations leadership according established procedures.
• Support routine administrative tasks such as inbound/outbound mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities as assigned.
• All other duties as assigned to meet evolving business needs.

Skills

Attention to detail

Written and verbal communication

Team collaboration

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Windows OS

Microsoft Office / 365

Teams / Zoom / Webex

Job description

Forward Air Corp. is seeking a Customer Relations Coordinator to provide frontline administrative and customer service support for shipment processing, documentation, and communication across multimodal networks at our Phoenix facility.

You will be the primary contact for customers, carriers, drivers, and internal teams, handling data entry, shipment tracking, scheduling, and billing tasks to ensure timely, accurate updates and smooth freight movement.