Night Shift Logistics & Customer Care Coordinator

Forward Air Corp.; Rock Tavern (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

Forward Air Corp. is hiring a Customer Relations Coordinator to provide frontline administrative and customer service support for accurate shipment processing and communication across multimodal networks.

The role serves as the primary contact for customers, carriers, drivers, and internal teams to ensure timely updates and smooth freight movement. The position involves scheduling, tracking, documentation, and core billing activities, with a 11pm–5am on-site schedule in a 100% on-site

Qualifications

• High School Diploma or GED required; college degree preferred.
• Experience in customer service, administrative support, logistics, or transportation environments preferred; training provided.
• Strong attention to detail with the ability to follow established processes consistently.
• Clear, professional written and verbal communication skills with a customer‑focused approach.
• Ability to work collaboratively in a fast‑paced, on‑site environment.
• Demonstrated discretion and confidentiality in handling sensitive information.
• Proficient with Windows, Microsoft Office 365, and web conferencing tools (Teams/Zoom/Webex).
• On-site work required, with travel for related meetings/events.

Responsibilities

• Serve as a central point of contact for customers, carriers, drivers, and internal teams via phone, email, and in‑person interactions.
• Provide front‑line customer service by responding to shipment status inquiries, documentation requests, and routine service questions.
• Perform accurate data entry for shipment details, customer instructions, order updates, and operational records within required timelines.
• Track and trace shipments using internal systems and carrier platforms; communicate updates to customers and internal teams.
• Coordinate scheduling for pickups, deliveries, appointments, and other routine operational activities.
• Prepare, review, and organize shipping documents such as air waybills, bills of lading, labels, and POD.
• Support site activities including freight acceptance, driver assistance, and shipment paperwork handling.
• Assist with accounts receivable, accounts payable, and billing tasks, including invoice preparation and reconciliation.
• Maintain organized electronic and physical files for shipment, financial, and administrative documentation.
• Communicate with carriers, warehouses, dispatch, and internal operations teams to support timely freight movement.
• Identify routine service issues and elevate to operations leadership per procedures.
• Support routine administrative tasks such as mail processing, record updates, and office supply monitoring.
• Participate in training, meetings, and process improvement activities.

Skills

Customer service

Data entry

Communication

Administrative support

Microsoft Office 365

Education

High School Diploma or GED

Tools

Microsoft Office 365

Teams/Zoom/Webex

Job description

Forward Air Corp. is hiring a Customer Relations Coordinator to provide frontline administrative and customer service support for accurate shipment processing and communication across multimodal networks.

The role serves as the primary contact for customers, carriers, drivers, and internal teams to ensure timely updates and smooth freight movement. The position involves scheduling, tracking, documentation, and core billing activities, with a 11pm–5am on-site schedule in a 100% on-site