Logistics Customer Experience Specialist

Saia Motor Freight Line LLC; West Village (MA); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia Motor Freight Line LLC in Massachusetts is seeking a Customer Service/Dispatcher to support customers and terminal operations, coordinating service activities and providing timely documentation. Responsibilities include handling inbound calls and emails, scheduling, confirming deliveries, and assisting billing and data entry, with a focus on accuracy and customer satisfaction.

Must have a high school diploma; 18+; MS Office knowledge preferred; pay range $23.10–$28.15 per hour, with equal

Qualifications

• High school diploma or GED.
• 18+ years of age.
• Authorized to work in the United States.
• Read, write, and comprehend English to perform job tasks.

Responsibilities

• Handle inbound calls and emails; schedule appointments and address inquiries about orders and deliveries.
• Coordinate with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirm delivery availability with dispatch and resolve scheduling conflicts.
• Prepare and review dispatch paperwork for accuracy and completeness.
• Support billing and data entry while maintaining accurate terminal records.

Skills

Customer service

Communication

Data entry

Scheduling

Education

High school diploma

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC in Massachusetts is seeking a Customer Service/Dispatcher to support customers and terminal operations, coordinating service activities and providing timely documentation. Responsibilities include handling inbound calls and emails, scheduling, confirming deliveries, and assisting billing and data entry, with a focus on accuracy and customer satisfaction.

Must have a high school diploma; 18+; MS Office knowledge preferred; pay range $23.10–$28.15 per hour, with equal