Logistics Customer Care Specialist: Dispatch & Service

Saia; North Reading (MA); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia Inc. in North Reading, MA seeks a Customer Service Coordinator to provide support to customers and terminal operations, coordinating service activities and delivering timely documentation to strengthen relationships.

You will handle inquiries via phone and email, optimize pickup/delivery times with terminal teams, and review dispatch paperwork for accuracy while supporting billing and data entry. This role requires a high school diploma, 2+ years in transportation or customer service, and

Qualifications

• Must be at least 18 years old and legally authorized to work in the United States.
• High school diploma or GED required, read and write English proficiently.
• Experience in transportation or customer service is preferred.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. in North Reading, MA seeks a Customer Service Coordinator to provide support to customers and terminal operations, coordinating service activities and delivering timely documentation to strengthen relationships.

You will handle inquiries via phone and email, optimize pickup/delivery times with terminal teams, and review dispatch paperwork for accuracy while supporting billing and data entry. This role requires a high school diploma, 2+ years in transportation or customer service, and