Logistics Customer Experience Coordinator I

Saia; Memphis (TN); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia is seeking a detail‑oriented Clerk/Dispatcher to support terminal operations. You will manage paperwork, file records, and coordinate with drivers to ensure timely shipments. Strong communication and basic Microsoft Office skills are a must.

The role involves handling calls and emails, assisting with dock pickups/drops, and contributing to accurate, efficient terminal processes. This is an in‑person position in the Memphis terminal.

Qualifications

• High school diploma or GED required.
• Must be authorized to work in the United States.
• English reading, writing and communication required.

Responsibilities

• Prepare, print, scan and organize documentation for terminal operations and dispatch.
• Maintain filing and recordkeeping systems for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails to provide timely resolution and a positive customer experience.
• Arrange dock pickups/drops for customers with operations staff.
• Assist drivers for the line haul department and support administrative tasks.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a detail‑oriented Clerk/Dispatcher to support terminal operations. You will manage paperwork, file records, and coordinate with drivers to ensure timely shipments. Strong communication and basic Microsoft Office skills are a must.

The role involves handling calls and emails, assisting with dock pickups/drops, and contributing to accurate, efficient terminal processes. This is an in‑person position in the Memphis terminal.