Logistics Customer Experience Specialist

Temco Logistics LLC; Elk Grove Village (IL); Presencial; USD 32 000 - 48 000; Tempo integral

Resumo da oferta

Temco Logistics LLC in Elk Grove Village, IL, is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. The role emphasizes accuracy, organization, and delivering excellent customer experiences.

The ideal candidate has at least 2 years in customer service or office administration, strong communication skills, and proficiency with MS Office and ERP/CRM tools.

Qualificações

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or office administrative tasks.
• Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
• Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
• Excellent organizational skills to manage multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
• Knowledge of Temco Logistics' delivery and installation services or a related logistics environment is a plus.
• Ability to adapt to a fast-paced, customer-driven environment.

Responsabilidades

• Provide customers with accurate information regarding orders, delivery status, and product details.
• Answer phone calls and respond to emails promptly, addressing questions and requests.
• Ensure customers are satisfied with delivery and installation through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide real-time updates.
• Maintain expert knowledge of Temco Logistics' products and services to support inquiries effectively.
• Track office supply inventory and place orders as needed to ensure smooth office operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Conhecimentos

Customer service

Office administration

Communication

Organizational skills

MS Office

Formação académica

High school diploma

Ferramentas

ERP systems

CRM software

Descrição da oferta de emprego

Temco Logistics LLC in Elk Grove Village, IL, is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. The role emphasizes accuracy, organization, and delivering excellent customer experiences.

The ideal candidate has at least 2 years in customer service or office administration, strong communication skills, and proficiency with MS Office and ERP/CRM tools.