Logistics Customer Care & Dispatch Coordinator

Saia Inc.; Stockton (CA); Presencial; USD 31.000 - 38.000; Jornada completa

Descripción de la vacante

Saia Inc. is seeking a customer-centric team member in Stockton to support customers and terminal operations by handling communications and coordinating service activities.

You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. In this role, you will handle calls and emails, coordinate scheduling, and assist with billing and data entry while maintaining terminal records.

Formación

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform tasks and documents.

Responsabilidades

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Conocimientos

Customer service

Transportation knowledge

Microsoft Office

Educación

High school diploma or GED

Descripción del empleo

Saia Inc. is seeking a customer-centric team member in Stockton to support customers and terminal operations by handling communications and coordinating service activities.

You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. In this role, you will handle calls and emails, coordinate scheduling, and assist with billing and data entry while maintaining terminal records.