Logistics Customer Care & Dispatch Specialist

Saia Motor Freight Line LLC; Grand Prairie (TX); Sur place; USD 30 000 - 37 000; Plein temps

Résumé du poste

Saia Motor Freight Line LLC seeks a proactive customer service associate to support customers and terminal operations. You will manage communications, schedule pickups and deliveries, and prepare dispatch documentation to strengthen relationships and improve efficiency.

Responsibilities include handling inbound calls and emails, coordinating with dispatch and billing, and ensuring accurate records. The role requires a high school diploma, 2+ years of experience, and proficient use of Microsoft

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform the various tasks of the job.

Responsabilités

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Connaissances

Customer service

Communication

Scheduling

Data entry

Formation

High school diploma or GED

Outils

Microsoft Office

Description du poste

Saia Motor Freight Line LLC seeks a proactive customer service associate to support customers and terminal operations. You will manage communications, schedule pickups and deliveries, and prepare dispatch documentation to strengthen relationships and improve efficiency.

Responsibilities include handling inbound calls and emails, coordinating with dispatch and billing, and ensuring accurate records. The role requires a high school diploma, 2+ years of experience, and proficient use of Microsoft