Logistics Customer Care Specialist

Saia Motor Freight Line LLC; Stockton (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia Motor Freight Line LLC in Stockton, California, seeks a dispatcher to support customers and terminal operations by managing communications and coordinating service activities. You will deliver accurate documentation and timely assistance to strengthen relationships and improve efficiency.

Responsibilities include handling inbound calls and emails, scheduling and resolving delivery issues, coordinating with terminal operations to optimize pickups, preparing dispatch paperwork, and supporting

Qualifications

• High school diploma or GED required.
• Authorized to work in the United States.
• Must be at least 18 years of age.
• Read, write, communicate and comprehend English to perform duties including communicating with customers and management.
• 2+ years of transportation or related experience.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Communication

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC in Stockton, California, seeks a dispatcher to support customers and terminal operations by managing communications and coordinating service activities. You will deliver accurate documentation and timely assistance to strengthen relationships and improve efficiency.

Responsibilities include handling inbound calls and emails, scheduling and resolving delivery issues, coordinating with terminal operations to optimize pickups, preparing dispatch paperwork, and supporting