Logistics Customer Care Specialist II

20 Saia Motor Freight Line LLC; Wichita Falls (TX); On-site; USD 30,000 - 37,000; Full time

Job summary

Saia is seeking a proactive Customer Service & Dispatch Support representative to help customers and terminal operations. You will handle inbound calls and emails, schedule pickups, verify deliveries, and prepare dispatch paperwork.

Requires a high school diploma, 18+, legal work status, and strong English communication. Preferred 2+ years in transportation or customer service and MS Office skills. Pay ranges from $21.75 to $26.55 per hour, with opportunities for growth and benefits.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform job tasks.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Communication

English proficiency

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a proactive Customer Service & Dispatch Support representative to help customers and terminal operations. You will handle inbound calls and emails, schedule pickups, verify deliveries, and prepare dispatch paperwork.

Requires a high school diploma, 18+, legal work status, and strong English communication. Preferred 2+ years in transportation or customer service and MS Office skills. Pay ranges from $21.75 to $26.55 per hour, with opportunities for growth and benefits.