Logistics Customer Care Specialist I: Start Your Impact

Saia Inc.; Cedar Rapids (IA); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Inc. is seeking a Clerk/Customer Service role to support terminal operations with accurate documentation and organized records. You will assist with paperwork, respond to inquiries, and coordinate with operations staff to ensure smooth shipments.

The position emphasizes clerical duties, data entry, and communication with drivers and customers in a fast-paced environment. Strong English and office software skills are important.

Qualifications

• High school diploma or GED required.
• Authorized to work in the United States.
• Read, write, and comprehend English to perform duties.
• Must be at least 18 years old.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations and dispatch.
• Maintain filing and recordkeeping for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails to resolve issues and assist customers.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a Clerk/Customer Service role to support terminal operations with accurate documentation and organized records. You will assist with paperwork, respond to inquiries, and coordinate with operations staff to ensure smooth shipments.

The position emphasizes clerical duties, data entry, and communication with drivers and customers in a fast-paced environment. Strong English and office software skills are important.