Logistics Customer Care Specialist I — Fast-Paced & Impactful

saia; Cedar Rapids (IA); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia is seeking a clerical and customer service associate in Cedar Rapids to support terminal operations. You will manage documentation, assist with paperwork, and help with scheduling dock pickups and drops, while delivering timely responses to drivers and customers.

The role emphasizes accurate filing, data entry, and communication in English, with opportunities to learn and grow within a supportive team at Saia.

Qualifications

• Must be able to read, write, communicate and comprehend English.
• High school diploma or GED required.
• Authorized to work in the United States.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations and dispatch.
• Maintain filing and recordkeeping systems for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails to resolve issues and maintain customer satisfaction.
• Arrange dock pickups and drops in coordination with operations staff.
• Provide support to drivers for the line haul department.
• Identify and escalate paperwork or process issues to prevent delays.

Skills

Customer service

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a clerical and customer service associate in Cedar Rapids to support terminal operations. You will manage documentation, assist with paperwork, and help with scheduling dock pickups and drops, while delivering timely responses to drivers and customers.

The role emphasizes accurate filing, data entry, and communication in English, with opportunities to learn and grow within a supportive team at Saia.