Customer Care & Logistics Support Specialist

20 Saia Motor Freight Line LLC; Harlingen (TX); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia is seeking a detail-oriented Clerk to support terminal operations and customer service. You will handle documentation, filing, and basic inquiries to keep daily shipments on track.

Responsibilities include preparing paperwork, coordinating with drivers, and ensuring accurate records. A HS diploma, US work authorization, and English fluency are required; MS Office skills are preferred.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform tasks and complete documents.

Responsibilities

• Prepare, print, scan, and organize documentation for terminal operations and dispatch.
• Maintain accurate filing and recordkeeping for shipments and terminal records.
• Bundle and distribute paperwork for outbound shipments with operations staff.
• Review outbound load paperwork for accuracy before dispatch.
• Handle inbound calls and emails to provide timely resolution and a positive customer experience.
• Coordinate dock pickups and drops with operations staff.
• Provide assistance to drivers for the line haul department.
• Identify issues and escalate to prevent delays; assist with administrative tasks.

Skills

Customer service

Data entry

Phone/Email support

Microsoft Office basics

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a detail-oriented Clerk to support terminal operations and customer service. You will handle documentation, filing, and basic inquiries to keep daily shipments on track.

Responsibilities include preparing paperwork, coordinating with drivers, and ensuring accurate records. A HS diploma, US work authorization, and English fluency are required; MS Office skills are preferred.