Logistics Documentation & Customer Care Specialist

Saia Inc.; Des Moines (IA); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Inc. in Des Moines, IA, seeks a detail‑oriented clerk to support terminal operations with clerical and customer service tasks.

You will ensure shipment documentation is accurate, organized, and properly processed to keep daily operations smooth. The role involves preparing and filing paperwork, coordinating with drivers and operations staff, answering inquiries by phone and email, and assisting with recordkeeping.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform duties including interacting with customers and management.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to internal and external drivers for the line haul department.
• Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.

Skills

Customer service

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. in Des Moines, IA, seeks a detail‑oriented clerk to support terminal operations with clerical and customer service tasks.

You will ensure shipment documentation is accurate, organized, and properly processed to keep daily operations smooth. The role involves preparing and filing paperwork, coordinating with drivers and operations staff, answering inquiries by phone and email, and assisting with recordkeeping.