Customer Care Specialist: Fast-Paced Logistics Support

saia; Green Bay (WI); On-site; USD 31,000 - 37,000; Full time

Job summary

Saia is a leading logistics and transportation company with a century of experience. This role provides support to customers and terminal operations by coordinating service activities and delivering accurate documentation to strengthen relationships.

You will handle inquiries via phone and email, schedule, assist billing, and ensure timely dispatch, with potential overtime during peak periods. Join Saia to contribute to efficient operations and great customer service.

Qualifications

• Handle inbound calls and emails, manage orders and deliveries.
• Coordinate with terminal operations to optimize pickup and delivery times.
• Prepare dispatch paperwork accurately and review for completeness.
• Maintain terminal records and support billing and data entry.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is a leading logistics and transportation company with a century of experience. This role provides support to customers and terminal operations by coordinating service activities and delivering accurate documentation to strengthen relationships.

You will handle inquiries via phone and email, schedule, assist billing, and ensure timely dispatch, with potential overtime during peak periods. Join Saia to contribute to efficient operations and great customer service.