Logistics Customer Care Specialist | Flexible Schedules

Maersk; Greer (SC); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk USA is seeking a Customer Service Representative to provide frontline support for callers, monitor inquiries via email, and assist Pilots and cartage agents. The role involves tracking shipments, maintaining customer communications, and following procedures to ensure smooth operations.

This position emphasizes strong communication, multitasking, and organizational skills in a fast-paced logistics environment. We offer competitive pay and benefits alongside inclusive work culture.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and on-line tools.
• High energy with the ability to multitask.
• Excellent organizational skills with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues and update customers.
• Track, trace, enter and update shipments.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Oral & written communication

Tech aptitude

Multitasking

Detail orientation

Job description

Maersk USA is seeking a Customer Service Representative to provide frontline support for callers, monitor inquiries via email, and assist Pilots and cartage agents. The role involves tracking shipments, maintaining customer communications, and following procedures to ensure smooth operations.

This position emphasizes strong communication, multitasking, and organizational skills in a fast-paced logistics environment. We offer competitive pay and benefits alongside inclusive work culture.