Senior Logistics Customer Care Specialist

Maersk; La Vergne (TN); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Logistics & Services USA, Inc. is hiring a Senior Customer Service Representative in La Vergne, TN to handle incoming calls, assist pilot stations and cartage agents, and ensure timely updates on shipment status. The role focuses on delivering exceptional customer service, troubleshooting issues, and coordinating across channels.

The position requires strong communication, multi-tasking, and organizational skills, with a customer-first mindset in a busy logistics environment.

Qualifications

• Excellent oral and written communication and problem-solving skills
• Technological aptitude using the internet and online tools
• High energy with the ability to multitask
• Excellent organizational skills with emphasis on detail

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers
• Monitor and respond to customer inquiries received through email
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers
• Track, trace, enter, and update shipments

Job description

Maersk Logistics & Services USA, Inc. is hiring a Senior Customer Service Representative in La Vergne, TN to handle incoming calls, assist pilot stations and cartage agents, and ensure timely updates on shipment status. The role focuses on delivering exceptional customer service, troubleshooting issues, and coordinating across channels.

The position requires strong communication, multi-tasking, and organizational skills, with a customer-first mindset in a busy logistics environment.