Logistics & Customer Care Specialist - 1st Shift

DHL Supply Chain; Bloomington (CA); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO & paid holidays/vacation

401(k) with company match

Tuition reimbursement

Excellent training and career growth

Job summary

DHL Supply Chain in Bloomington, CA is hiring a Customer Service Representative for 1st shift to process orders, manage inquiries, and coordinate with drivers and carriers.

The role requires strong communication, data entry, and basic Excel/Office skills; experience with a Transportation Management System (TMS) and warehouse management systems is a plus. We offer benefits and growth opportunities.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service and transit information and act as liaison to resolve issues.
• Resolve product or service problems, determine causes and expedite solutions.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

TMS

WMS (JDA/Blue Yonder/SAP)

View software

Job description

DHL Supply Chain in Bloomington, CA is hiring a Customer Service Representative for 1st shift to process orders, manage inquiries, and coordinate with drivers and carriers.

The role requires strong communication, data entry, and basic Excel/Office skills; experience with a Transportation Management System (TMS) and warehouse management systems is a plus. We offer benefits and growth opportunities.