Customer Care & Dispatch Specialist - 1st Shift

Joinimagine; Bloomington (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Healthcare coverage

PTO with holidays and vacation

401(k) with match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is hiring for a Customer Service Representative to support order processing, data entry, and customer communications in a fast-paced logistics environment. The role focuses on coordinating with drivers, carriers, and clients to ensure on-time deliveries and issue resolution.

The position requires basic MS Office skills and experience with warehouse or transportation management systems, with potential overtime and a Monday–Friday shift schedule.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

Skills

Customer service

Written communication

Dispatch/TMS

Microsoft Office

WMS experience

View software

Portal navigation

Team player

Problem solving

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

View

Job description

DHL Supply Chain is hiring for a Customer Service Representative to support order processing, data entry, and customer communications in a fast-paced logistics environment. The role focuses on coordinating with drivers, carriers, and clients to ensure on-time deliveries and issue resolution.

The position requires basic MS Office skills and experience with warehouse or transportation management systems, with potential overtime and a Monday–Friday shift schedule.