Logistics Dispatch & Customer Care Specialist (1st Shift)

Joinimagine; United States; On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

PTO and holidays

Job summary

DHL Supply Chain in the United States is hiring a Customer Service Representative for 1st shift (Mon-Fri 8am-4:30pm, potential OT). Pay is $22.50 per hour, with full benefits and opportunities for advancement.

Role involves processing orders, providing product and transit information, and serving as a liaison to resolve issues with clients, drivers, and carriers in a fast-paced, customer‑centred team environment.

Qualifications

• High School Diploma or equivalent required.
• 0–12 months of data entry or reporting experience.
• Experience with dispatch or TMS is preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and act as liaison to resolve issues.
• Maintain customer records and update account information.
• Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Teamwork

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Excel

Outlook

Word

Job description

DHL Supply Chain in the United States is hiring a Customer Service Representative for 1st shift (Mon-Fri 8am-4:30pm, potential OT). Pay is $22.50 per hour, with full benefits and opportunities for advancement.

Role involves processing orders, providing product and transit information, and serving as a liaison to resolve issues with clients, drivers, and carriers in a fast-paced, customer‑centred team environment.