Logistics Dispatch & Customer Care Specialist, 1st Shift

Supply Chain / DHL; Bloomington (CA); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO & holidays

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is seeking a Customer Service Representative for 1st shift. This role handles orders, customer inquiries, and coordination with drivers and carriers to ensure timely service. You will work in a fast-paced, customer-centric environment.

The position requires strong communication skills, basic data entry, and familiarity with transportation management systems and WMS tools. Shift is Mon-Fri, 4am-12:30pm with potential overtime opportunities.

Qualifications

• High School Diploma or Equivalent required.
• 0–12 months of system, data entry or reporting experience considered.
• 0–12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service and transit information to customers and act as liaison to resolve issues.
• Resolve problems by clarifying, identifying causes and expediting solutions.
• Maintain customer records and update account information.
• Support transportation scheduling and coordination with carriers and clients.

Skills

Customer service

Oral & written communication

Dispatch / TMS

MS Office

WMS (JDA/Blue Yonder/Red Prairie/SAP)

View software

Portal navigation

Fast-paced environment

Education

High School Diploma or Equivalent

Tools

JDA/WMS

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain is seeking a Customer Service Representative for 1st shift. This role handles orders, customer inquiries, and coordination with drivers and carriers to ensure timely service. You will work in a fast-paced, customer-centric environment.

The position requires strong communication skills, basic data entry, and familiarity with transportation management systems and WMS tools. Shift is Mon-Fri, 4am-12:30pm with potential overtime opportunities.