Customer Service & Logistics Assistant

Temco Logistics LLC; Suitland (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. The role emphasizes delivering accurate order details, timely updates, and professional communication in a fast-paced logistics environment.

Ideal candidates will have a minimum of 2 years in customer service or related office tasks, strong organizational skills, and proficiency in MS Office; ERP familiarity is a plus.

Qualifications

• High school diploma or equivalent.
• At least 2 years in customer service or office administration.
• Excellent communication and interpersonal skills.
• Strong organization and multitasking abilities.

Responsibilities

• Provide customers with accurate information on orders, delivery status, and product details.
• Answer calls and emails promptly with clear, courteous responses.
• Resolve customer issues and escalate when needed.
• Track delivery schedules and provide real-time updates.
• Prepare reports and collaborate with other departments.

Skills

Communication skills

Customer service

Organizational skills

MS Office Suite

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics LLC is seeking a motivated Customer Service Representative to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. The role emphasizes delivering accurate order details, timely updates, and professional communication in a fast-paced logistics environment.

Ideal candidates will have a minimum of 2 years in customer service or related office tasks, strong organizational skills, and proficiency in MS Office; ERP familiarity is a plus.