Customer Care & Dispatch Specialist

Saia LTL Freight; Chesapeake (VA); Presencial; USD 30 000 - 37 000; Tempo integral

Resumo da oferta

Saia LTL Freight is seeking a customer service-oriented professional to support customers and terminal operations. The role involves handling inquiries, coordinating pickups, and ensuring accurate dispatch paperwork to strengthen relationships and improve efficiency.

Ideal candidates will have 18+ years of age, a high school diploma or GED, and US work authorization, with preference for 2+ years in transportation or customer service and proficiency in Microsoft Office.

Qualificações

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• 2+ years of transportation, customer service, or related experience.

Responsabilidades

• Handle inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Conhecimentos

Customer service

Communication

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Saia LTL Freight is seeking a customer service-oriented professional to support customers and terminal operations. The role involves handling inquiries, coordinating pickups, and ensuring accurate dispatch paperwork to strengthen relationships and improve efficiency.

Ideal candidates will have 18+ years of age, a high school diploma or GED, and US work authorization, with preference for 2+ years in transportation or customer service and proficiency in Microsoft Office.