Logistics Customer Care Specialist

RXO, Inc.; Richmond (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement plan with match

Paid time off

Job summary

RXO, Inc. is seeking a Customer Service Representative in Richmond, VA. You will assist customers and partners by phone and email, handle complaints professionally, and resolve issues to ensure on-time deliveries and service excellence.

Work requires multitasking, solid MS Office skills, and a focus on customer satisfaction. This on-site role emphasizes timely responses, accurate order changes, and professional communication with drivers and partners.

Qualifications

• High school diploma or equivalent.
• 1-year related experience preferably within a call center environment.
• Strong customer service skills and the ability to satisfactorily resolve issues.
• Solid ability to multitask with exceptional organizational skills.
• Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

MS Office

Education

High school diploma or equivalent

Tools

MS Project

Word

Excel

PowerPoint

Job description

RXO, Inc. is seeking a Customer Service Representative in Richmond, VA. You will assist customers and partners by phone and email, handle complaints professionally, and resolve issues to ensure on-time deliveries and service excellence.

Work requires multitasking, solid MS Office skills, and a focus on customer satisfaction. This on-site role emphasizes timely responses, accurate order changes, and professional communication with drivers and partners.