Logistics Customer Care Specialist — Delivery & Support

RXO Inc.; Greer (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company-mq

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Volunteer days

Job summary

RXO Inc. is seeking a Customer Service Representative to ensure outstanding service. You will interact with customers, partners and drivers to meet commitments and delight customers at every step of the experience.

Day-to-day includes assisting via phone and email, resolving complaints, and monitoring delivery routes. MS Office skills and a high school diploma are required, with 1 year of related experience preferred in a call center.

Qualifications

• Experience with customer service and resolving issues in a professional manner.
• Proficiency with MS Office (Word, Excel, PowerPoint) and MS Project.
• 1 year of related experience preferred, ideally in a call center.

Responsibilities

• Assist customers and business partners via telephone and email.
• Handle customer complaints in a calm, professional manner.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes.
• Scan haul-away pods and verify stamps.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

Communication

MS Office

Education

High school diploma or equivalent

Tools

MS Project

Excel

PowerPoint

Word

Job description

RXO Inc. is seeking a Customer Service Representative to ensure outstanding service. You will interact with customers, partners and drivers to meet commitments and delight customers at every step of the experience.

Day-to-day includes assisting via phone and email, resolving complaints, and monitoring delivery routes. MS Office skills and a high school diploma are required, with 1 year of related experience preferred in a call center.