Customer Care Specialist - Logistics & Delivery Support

RXO, Inc.; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

PTO & holidays

Employee Assistance Program (EAP)

Job summary

RXO, Inc. is seeking a Customer Service Representative in Houston to deliver outstanding service to customers, partners, and drivers. You will handle inquiries, resolve issues, and support daily delivery operations with a can-do attitude.

The role requires excellent communication, multitasking ability, and a high school diploma, with preference for call center experience. RXO offers comprehensive benefits and growth opportunities in a fast-paced logistics environment.

Qualifications

• Experience in customer service, preferably in a call center.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Assist customers and business partners via telephone and email.
• Diagnose, assess, and resolve problems or issues.
• Monitor progress of delivery routes and verify information.
• Process changes or cancellations to delivery orders.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

RXO, Inc. is seeking a Customer Service Representative in Houston to deliver outstanding service to customers, partners, and drivers. You will handle inquiries, resolve issues, and support daily delivery operations with a can-do attitude.

The role requires excellent communication, multitasking ability, and a high school diploma, with preference for call center experience. RXO offers comprehensive benefits and growth opportunities in a fast-paced logistics environment.