Customer Service Specialist – Logistics & Delivery Support

RXO, Inc.; Greer (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental, vision plans

401(k) retirement plan

Pre-tax accounts

Job summary

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service across our transportation network in the United States.

You will work with customers, business partners and drivers to meet commitments, resolve issues, and delight customers at every step of the experience; day-to-day includes assisting via phone and email, handling complaints, monitoring routes, and processing changes to orders.

Qualifications

• Minimum experience in a customer service role.
• Strong communication and problem-solving abilities.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Assist customers and business partners via telephone and email.
• Address complaints calmly and resolve issues promptly.
• Monitor delivery routes and coordinate with drivers.
• Process changes or cancellations to orders.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

MS Project

Word

Excel

PowerPoint

Job description

RXO, Inc. is seeking a Customer Service Representative to ensure outstanding service across our transportation network in the United States.

You will work with customers, business partners and drivers to meet commitments, resolve issues, and delight customers at every step of the experience; day-to-day includes assisting via phone and email, handling complaints, monitoring routes, and processing changes to orders.