Logistics Customer Care Specialist

NFI; Fargo (ND); On-site; USD 30,000 - 46,000; Full time

Job summary

NFI is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and manage shipping documentation. The role emphasizes courteous communication, accuracy, and teamwork within the Customer Service and Warehouse ecosystem.

Ideal candidates bring a HS diploma, proficiency in MS Office, and solid typing and 10-key skills. You will coordinate with Traffic and Operations, assist with stock reporting, and support invoicing processes while adapting to varying hours and

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed.

Responsibilities

• Interacts with customers by responding to inquiries and complaints in a courteous and effective manner.
• Processes and inputs all customer orders.
• Produces stock reports to check product availability.
• Prepares shipping and tracing information for customers as required.
• Oversees paperwork and maintains files related to orders and invoicing.
• Acts as liaison between warehouse and customer regarding invoicing and credit changes.
• Coordinates special and last-minute shipping requests with Traffic and Operations.

Skills

MS Office

Typing

10-key

Customer service

Communication

Education

HS diploma or equivalent

Tools

UPS shipping

FedEx shipping

Job description

NFI is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and manage shipping documentation. The role emphasizes courteous communication, accuracy, and teamwork within the Customer Service and Warehouse ecosystem.

Ideal candidates bring a HS diploma, proficiency in MS Office, and solid typing and 10-key skills. You will coordinate with Traffic and Operations, assist with stock reporting, and support invoicing processes while adapting to varying hours and